01Cancelling
You can cancel your subscription yourself, at any time, in the app under Settings → Subscription. No phone call. If you tell us the price is the reason, we may offer a discount first; you can decline it and finish cancelling in the same step. If you prefer, email support@talisk.ai and we will cancel for you.
02What happens when you cancel
- Your subscription stops renewing immediately.
- You keep full access to paid features until the end of the period you have already paid for, unless your cancellation is refunded under the 14-day guarantee below, in which case it ends straight away.
- After that, your account moves to the Free plan. Nothing is deleted: your data stays in your account and remains available to export. Deleting your data entirely is a separate step you ask for — see the Privacy Policy.
03Refunds
14-day guarantee on your first subscription. If you cancel within 14 days of starting your first paid subscription, we refund what you paid for it in full, including the sales tax, and the subscription ends straight away. This applies once per customer: to your first subscription that took a payment, not to a later one or a renewal.
Outside the guarantee, you can still cancel at any time. Your subscription stays active until the end of the period you have already paid for, and is not renewed after that. We do not refund the unused part of a period you have already started, except for billing errors, or where consumer-protection law gives you a right to one.
Independently of the above, we always refund:
- Billing errors — duplicate charges, charges after a completed cancellation, or amounts that don't match your plan.
- Anything the law requires us to refund — nothing in this policy limits your rights under British Columbia's Business Practices and Consumer Protection Act or, for Quebec consumers, the Quebec Consumer Protection Act.
Refunds go back to the original payment method, via Stripe.
04Consumer-protection notices
Auto-renewal: paid subscriptions renew automatically each billing period until cancelled (see the Terms of Service). We give at least 30 days' notice of price changes, which apply only from a later renewal.
Distance contracts: Talisk subscriptions are contracts concluded at a distance. Before you pay, the app presents the price, the billing period, and what the plan includes; a receipt is issued for each charge. If we fail to meet an obligation under distance-contract rules that apply to you (BC or Quebec), you may have additional cancellation and chargeback rights under those laws — contact support@talisk.ai first and we will make it right.
05Contact
Billing questions and refund requests:
support@talisk.ai
Talisk Technologies Inc., British Columbia, Canada