Contact support from inside HQ

To message TALISK_HQ support from inside the app:

1. On a computer, open Settings, then Account, and find Get help. On your phone, open More and tap Get help under Help.
2. Type what you need help with.
3. If the tickbox Let TALISK_HQ support see my books for 7 days is there and you want support to look at your books, tick it.
4. Press Send to support.

Support gets your message and the email address you sign in with, and replies to that address. The message is sent by the app itself rather than from your own mailbox, so it does not appear in your Sent folder and does not need a mailbox to be connected. You can send up to five messages an hour.

The tickbox is the same thing as the Invite TALISK_HQ support button on Ledger, then Setup, then the Access tab. It shares this business with TALISK_HQ's support account at View for seven days: they can read your books and the documents behind them, and change nothing; they cannot see any of your email or contacts, and cannot delete anything. It only appears while support access is available on your account. To end it early, press Revoke access on that Access tab.

Report a problem on the red error banner is a different thing: it sends the error text so we can fix the cause, and does not ask for a reply.