Help › Bookkeeping
See every Stripe payment, including pending ones
Once Stripe is connected, Ledger › Banking › Stripe lists every payment, refund, Stripe fee and payout on your Stripe account, newest first. A payment shows up as soon as Stripe takes it, days before Stripe pays it out to your bank.
Each row names the customer (as Stripe has them), the amount, Stripe's fee and what you keep. The Status column says how far the money has got:
- Pending: Stripe has the payment but it is not available yet. The line under it says the day it becomes available.
- Available: Stripe can pay it out. TALISK_HQ has not picked up a payout that carried it, either because Stripe has not paid it out yet or because the payout is older than what TALISK_HQ has synced.
- In a payout: Stripe has paid it out and TALISK_HQ has picked up that payout.
- Posted ✓: that payout is in your books.
- Matched ✓: that payout is matched to a deposit on your bank account. Click it to open the bank line.
A payout's own row says where the payout is: On its way (with the day it should arrive), Paid ✓ once it has landed, or Failed.
If Stripe needs you to reconnect, the list says so instead of loading; reconnect from Ledger › Setup.
Click Show older at the bottom for earlier activity.
Why a payment is not on my bank statement yet
Stripe pays out in batches, not one payment at a time. Your bank receives one deposit for each payout, so a single customer's payment is matched to the bank through the payout that carried it. Until Stripe pays it out, the payment is only on your Stripe account, which is why it shows Pending or Available here and nothing appears in your books.
The Stripe tab only appears when the business has Stripe connected. Connect it from Ledger › Setup.